Shipping policy

Shipping Policy – ZapZoo

Last Updated: December 2025

Thank you for shopping with ZapZoo. We’re excited to deliver fun, playful products right to your doorstep. Please read our shipping policy below to understand how and when your order will be delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or sales, processing times may be slightly extended.

2. Shipping Locations

  • ZapZoo currently ships across India.

  • We do not offer international shipping at this time.

3. Delivery Time

Estimated delivery timelines after dispatch:

  • Metro Cities: 3–5 business days

  • Non-Metro Cities: 4–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before you complete your purchase.

  • ZapZoo may offer free shipping on selected products or during special promotions.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS.

  • You can track your order status using the provided tracking information.

6. Delays in Delivery

While we aim to deliver orders on time, ZapZoo is not responsible for delays caused by:

  • Courier partner issues

  • Incorrect or incomplete delivery address

  • Natural disasters, strikes, or government restrictions

If your order is significantly delayed, please contact us and we’ll assist you.

7. Incorrect or Incomplete Address

  • Customers are responsible for providing accurate shipping details.

  • ZapZoo is not liable for orders delayed or lost due to incorrect addresses.

  • Re-shipping charges may apply if an order is returned due to incorrect address details.

8. Damaged or Missing Packages

If your order arrives damaged or incomplete:

✔ Notify us within 48 hours of delivery
✔ Share clear photos/videos of the package and product
✔ Email us at support@zapzoo.in with your order number

We’ll investigate and resolve the issue promptly.

9. Undelivered or Returned Packages

If a package is returned to us due to:

  • Failed delivery attempts

  • Incorrect address

  • Refusal to accept delivery

We may contact you for re-shipment. Additional shipping charges may apply.

10. Contact Us

For any shipping-related questions or concerns, feel free to reach out:

📧 Email: support@zapzoo.in
🌐 Website: https://zapzoo.in/

11. Policy Updates

ZapZoo reserves the right to modify this Shipping Policy at any time.
Any updates will be reflected on this page with a revised “25-12-25” date.